Frequently Asked Questions

1. What is your return policy?

We offer a 15-day free return policy, which means you have 15 days after receiving your item to request a free return.

To be eligible for a free return, the item should be unworn or unused, with all original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a free return, you can contact us at support@himalayanmarketplace.com and we’ll send you a return shipping label, as well as instructions on how and where to send your package

You can always contact us for any return questions at support@himalayanmarketplace.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right for you.

Please get in touch if you have any questions or concerns

2. How safe is it to use my credit card or paypal information on your website?

Our website is on shopify(https://www.shopify.com/about) that powers 1,000,000 businesses all over the world. Our payment integrations are directly through Shopify Payments(https://help.shopify.com/en/manual/payments/shopify-payments) and Paypal integration(https://www.paypal.com/us/webapps/mpp/about)

3. What is the best way to get in-touch with the store?

The best way currently to get in touch with us is via emails. You can email us at info@himalayanmarketplace.com (for general inquiries) and support@himalayanmarketplace.com (for order related inquiries)